Privacy Policy
Effective date: 27 August 2025
Full Business Services Ltd (“FBSL”, “we”, “us”, “our”) operates fullbusinessservices.co.uk and provides specialist recruitment services across the UK. We are committed to protecting your privacy and handling personal data lawfully, fairly and transparently.
Who We Are
Controller: Full Business Services Ltd, [registered office address], United Kingdom.
Email: [email protected]
Scope Of This Notice
This policy explains how we collect, use, share and protect personal data when you visit our website, register as a candidate, apply for roles, use our services as a client, or otherwise interact with us. It also explains your rights under UK GDPR and the Data Protection Act 2018.
The Data We Collect
Candidates and applicants
- Identification and contact: name, email, phone, address, right-to-work status.
- Professional: CV, employment history, education, skills, licences/tickets (e.g., CSCS, GWO, ECS, IPAF), references, LinkedIn/portfolio links.
- Compliance: ID/RTW documents, visa status, results of lawful background checks.
- Preferences: roles, sectors, locations, availability, salary/day-rate.
- Special category data (only where necessary/lawful): health info for fitness or adjustments; diversity data if you choose to provide it.
- Criminal records data (only where required/lawful) for specific roles.
Clients, suppliers and business contacts
- Name, role, company, email, phone, billing details, communications and contract information.
Website users
- Technical data: IP address, device, browser, pages visited, and cookies/analytics data.
How We Collect Data
- Directly from you (forms, CV uploads, emails, calls).
- Indirectly from public/third-party sources (referees, job boards, LinkedIn, screening providers, skills testing).
- Automatically via cookies and analytics on our website.
Lawful Bases For Processing
- Contract (or steps before entering a contract).
- Legitimate interests (e.g., matching candidates to roles, service improvement, business operations).
- Legal obligation (e.g., right-to-work, tax/records).
- Consent (e.g., certain marketing or specific special-category uses). You can withdraw consent at any time.
How We Use Personal Data
- Recruitment delivery: sourcing, assessing and introducing candidates; interviews; feedback; offers and onboarding.
- Compliance: verifying identity, right-to-work, licences/tickets; lawful screening.
- Relationship management: communication, records, support.
- Service and website improvement: performance monitoring, security, analytics.
- Marketing (optional): relevant news, roles and insights—opt out any time.
- Legal and risk: complaints handling, fraud prevention, regulatory compliance.
Sharing Your Data
We may share data with:
- Clients (employers): to progress relevant applications.
- Service providers: ATS/CRM, cloud hosting, email tools, testing/screening/ID providers, payroll/umbrella partners (where applicable), website analytics.
- Professional advisers/insurers: where appropriate.
- Regulators/law enforcement/courts: where required by law.
We require third parties to process data securely and only on our instructions. We do not sell personal data.
International Transfers
Where providers are outside the UK/EEA, we use lawful safeguards (UK IDTA, EU SCCs with UK addendum, or adequacy regulations). Details available on request.
Retention Periods
- Candidate profiles/CVs: up to 24 months from last meaningful contact, unless you ask us to delete sooner or law requires longer.
- Client/supplier records: for the relationship duration, then up to 6 years for legal/financial records.
- Financial/tax records: 6 years.
- RTW and onboarding files: as required by law (often up to 2 years after engagement ends, or longer if legally required).
We may anonymise data for statistics so it can no longer identify you.
Your Rights
You can:
- Access your data and receive a copy.
- Rectify inaccurate or incomplete data.
- Erase data in certain circumstances.
- Restrict processing in certain circumstances.
- Port your data to another controller.
- Object to processing based on legitimate interests or to direct marketing.
- Not be subject to a decision based solely on automated processing.
To exercise rights, email [email protected]. We may verify your identity. We aim to respond within one month.
Marketing Preferences
We may send permitted recruitment insights, role alerts or updates. Opt out via the unsubscribe link or by contacting us.
Cookies & Similar Technologies
We use cookies to operate the site, remember preferences and analyse traffic. Control cookies via your browser and our cookie banner (where provided). See our Cookies Policy for details.
Special Category & Criminal Records Data
Processed only where necessary, proportionate and lawful (e.g., H&S, adjustments, roles requiring vetting). Access is limited and safeguards apply.
Security
We apply technical and organisational measures (access controls, encryption in transit where feasible, least-privilege access, staff training). No system is 100% secure; please take care when sending information online.
Children
Our services are aimed at adults. We do not knowingly collect data from children.
Third-Party Links
Our site may link to third-party websites with their own privacy policies. We are not responsible for those sites.
If You Provide Data About Someone Else
Only share another person’s data (e.g., referee) with their permission and inform them how it will be used.
Changes To This Policy
We may update this policy from time to time. We will post the latest version here and update the effective date.
Contact Us
Data Protection Lead, Full Business Services Ltd
Email: [email protected]
Address:62 Lea Hall Green, Birmingham, England, B20 2AW
How To Complain
You can raise concerns with us at any time. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113. We’d appreciate the chance to resolve your concerns first—please contact us.
Candidate Transparency Summary
- We only share your CV/profile with a client for a relevant role and, where practical, after discussing it with you.
- We may present an anonymised profile at early stages.
- If you work via us, we’ll process limited financial/timesheet data to administer your engagement.
- You can update or delete your profile by contacting us at any time.